Terms & Conditions

Terms governing CloudMagix software, subscriptions and related digital business-growth services.

Effective date: 13 August 2026

1. About CloudMagix

CloudMagix™ is a customer-facing brand operated by Farmatis IEC (“CloudMagix”, “we”, “us” or “our”).

2. Acceptance

By accessing CloudMagix, creating an account, purchasing a subscription or using a service, you agree to these Terms and linked policies.

3. Services

Services may include AI Brain, AI Staff and Agents, CRM, funnels and landing pages, WhatsApp/email automation, booking, payment-related workflows, analytics, implementation and support. Features vary by plan and integration.

4. Customer Responsibilities

• Provide accurate information and protect account credentials.
• Use communication features lawfully and obtain required permissions.
• Do not use CloudMagix for fraud, unlawful activity, spam, impersonation or abuse.

5. AI & Automation

AI outputs may be inaccurate or incomplete. Review important outputs before relying on them or sending them to customers. Customers remain responsible for automated actions performed through their accounts.

6. Third-Party Services

Messaging, payment, calendar, analytics and other integrations may be controlled by third parties and are subject to their policies and availability.

7. Payments & Renewal

Fees are charged according to the selected plan and billing frequency. Recurring plans renew unless cancelled before the next billing date. Applicable taxes may be added.

8. Cancellation & Refunds

See the CloudMagix Cancellation & Refund Policy. The current commercial policy provides 7 calendar days for initial monthly subscription refunds and 15 calendar days for initial annual subscription refunds, subject to the policy and applicable law.

9. Intellectual Property

CloudMagix software, branding, interfaces, documentation and underlying technology remain owned by CloudMagix/Farmatis IEC or its licensors. Customers retain rights to materials they lawfully provide.

10. Availability & Changes

Features may be updated, improved, suspended or discontinued. We do not promise uninterrupted or error-free operation.

11. Liability

To the extent permitted by applicable law, CloudMagix is not responsible for indirect, incidental, special or consequential losses. Nothing excludes liability that cannot legally be excluded.

12. Termination

Access may be suspended or terminated for material breach, unlawful use, non-payment, abuse or security risk.

13. Governing Law

These Terms are intended to be governed by applicable laws of India. The exact jurisdiction clause should be confirmed against the registered entity and principal place of business before publication.