Cancellation & Refund Policy

Separate cancellation and refund rules for monthly and annual CloudMagix subscriptions.

Effective date: 13 August 2026

1. Monthly — 7-Day Refund

Customers may request a refund within 7 calendar days from the initial monthly subscription payment. After this period, the payment is generally non-refundable except where required by law or approved by CloudMagix.

2. Annual — 15-Day Refund

Customers may request a refund within 15 calendar days from the initial annual subscription payment. After this period, the payment is generally non-refundable except where required by law or approved by CloudMagix.

3. Cancellation

Cancellation prevents future recurring renewal. Access normally continues through the current paid billing period unless otherwise terminated under the Terms.

4. Refund Processing

Approved refunds are initiated through the original payment method where supported. Processing time depends on the payment provider and bank.

5. Duplicate or Incorrect Charges

Contact CloudMagix promptly if you believe you were charged twice or incorrectly.

6. DFY / Custom Services

Separately purchased implementation, setup or custom services may have different cancellation/refund terms disclosed in the applicable quotation or order.

7. Applicable Law

Nothing in this policy limits a consumer or refund right that cannot legally be excluded.